This story from Fleet Maintenance zooms in on a very specific problem: In a given week, a single fleet spends 40 to 50 hours manually entering invoices. Additionally, this fleet has more than 80 call center agents standing by to handle breakdown calls 24/7.
At the recent Trimble Insight Tech Conference, the global tech company announced the launch of three AI agents to manage road calls, invoice scanning, and order intake. These AI agents were built based on feedback from Trimble customers and designed to address the worst administrative bottlenecks experienced.
For example, the Road Call Agent uses conversational AI and an LLM to talk with drivers, capture unit details, and identify issues. Then, it automatically builds work orders, even if the truck has multiple problems, like a burnt-out headlight and a flat tire. It's also designed for fleets of any size, easing the load of big operations with round-the-clock call centers and taking work off an overextended team for smaller fleets.
The Invoice Scanning Agent scans PDF repair invoices and pushes data straight to Trimble's maintenance system — one customer reports saving 40 to 50 hours per week on that task alone. This agent also reduces fat-finger errors by automatically recognizing VINs, unit numbers, and odometer readings, keeping everything editable by humans.
The Order Intake Agent pushes the same philosophy into the front office, taking orders from emails and feeding them into Trimble's transportation management system, eliminating manual review on up to 90% of standard entries and cutting delays caused by bottlenecks.
These three AI agents will be available to Trimble customers in early 2026, underscoring that this isn't a far-off AI vision, but a near-term reality in a high-pressure, operations-heavy industry where every second truly counts. Even if you don't run a fleet of trucks or shops, the pattern is highly portable: Start with specific pain points, plug AI agents directly into core systems, measure saved hours in concrete terms, and keep humans in the loop for judgment calls.
About the Author
Abby White
Vice President of Content Studio
Abby White is a content strategist, newsroom-trained writer, and brand storyteller. As Vice President of EndeavorB2B’s Content Studio, she leads client-driven custom content programs across 90+ brands and the content strategy for topic and role-based newsletters serving executive audiences. An award-winning journalist with a marketer’s mindset, Abby brings 25 years of experience leading editorial, communications, marketing, and audience-building efforts across industries.
Abby launched her first magazine, Abby’s Top 40, in 1988 and made everyone in her family read it. While attending the University of Illinois, she paid her rent as a professional notetaker, which might explain why she still gets asked to take notes in meetings. Since then, she has held editorial leadership roles at an alt weekly, a newspaper, a luxury lifestyle magazine, a business journal, a music magazine, and regional women’s magazines, developing a sharp writing edge and a conversational tone that resonates with professional audiences.
She expanded into marketing while leading communications for an entertainment industry nonprofit and later drove rebranding and audience-building efforts for an NPR music station. At EndeavorB2B, she has been instrumental in driving editorial excellence, developing scalable content strategies across multiple verticals, and building the foundation for EDGE, the company’s portfolio of executive newsletters.
And if you’re a writer interested in contributing to TechEDGE, she’s the person you need to (politely) bug.
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